Delete your account
This page explains how to delete your Last Chance Japanese account and the data linked to it. The app is run by the independent developer of Last Chance Japanese.
Delete in the app
Open Settings → Your data → Delete my account and data, then confirm. This permanently deletes the account and synced learning data from our active server records and the device. Deleting an account does not cancel an Apple or Google subscription; cancel it separately in that store’s account settings.
If you no longer have the app
Email [email protected] with the subject Delete my account. Send it from the email address linked to that sign-in (with Apple, this may be a private relay address), or tell us which address it is. We may ask you to confirm the request, and we complete it within 30 days. You can also request a copy of your personal data by email.
Deleting your app account does not cancel an active App Store or Google Play subscription and does not issue a refund. Cancel the subscription separately in your store account settings.
Without the app
If you only used the app as a guest, include any details that could help us identify the installation. Guest data is tied to a random identifier rather than your name or email, so we may be unable to locate it without that identifier.
What is deleted
Your account and its link to Apple or Google sign-in, any email address we received, your learning history and answers, mastery and review data, onboarding answers, exercise reports, preferences, reminder settings, and push notification tokens.
What is kept, and for how long
Server backups expire within 30 days. We keep a one-way hash of your former device and sync identifiers so a deleted installation cannot sync again; it cannot be used to identify you. Pseudonymous usage analytics (PostHog, up to one year) and crash reports (Sentry, up to 90 days) are not linked to your account; to have analytics records removed as well, mention it in your email.
Apple and Google keep their own records of your sign-in. To stop using your Apple ID with the app, go to Settings → your name → Sign-In & Security → Sign in with Apple on your iPhone. For Google, visit your Google Account → Security → Your connections to third-party apps & services.
Details are in the privacy policy.